Breaking silos across 40 companies with automation

The Client, a conglomerate of 40 companies in East Africa, faced challenges due to multiple tools and lack of process uniformity. They implemented a Low Code-No Code platform to streamline operations and achieved consolidated reports, integrations, and automation. Key processes included HR, IT, finance, and safety.

• The group used several tools to run their business operations, which created silos instead of bringing the unified structure they desired
• Lack of process uniformity: Standardization was hard to achieve, with multiple tools performing similar, overlapping functions, because there was always confusion over the right tool for the right job.
• Poor process visibility: Using too many tools to solve similar use cases created silos. This prevented the leadership team from gaining visibility into the enterprise’s business operations.
• Delayed approvals: Getting timely approvals was challenging because numerous processes spread across different tools made it difficult to track the requests.

The Client Group sought a tool to streamline all its business processes and workflows so that the conglomerate could function as one, with consolidate reports, integrate the platform with other existing systems, and automate the reporting process.. Today, the group extensively uses Low Code-No Code platform for running its business operations and has set up 85 processes, 400 integrations, 50 data sets, and 5 case systems within a year.

Some of the essential processes include:

• HR – Leave application, employee onboarding, and employee offboarding
• IT – Hardware and software resource requests and approvals, support requests.
• Finance – Online payment requests and approvals, customer credit application, and renewal.
• Environment, Health, and Safety – Identification and tracking of statutory compliance items. Two decades of expertise and counting – delivering excellence with experience.

The implementation helped the conglomerate bring its operations onto a more unified platform, improving visibility and coordination across its 40+ companies. Key outcomes included:

• 40+ companies connected on one platform: The Low Code No Code platform brought the group’s businesses onto a unified operating environment, helping create greater visibility across processes, workflows, and business operations.
• 85 processes digitized: A wide range of business processes across HR, IT, Finance, and Environment, Health, and Safety were digitized, helping the group move away from fragmented and manual ways of managing operational workflows.
• 400+ integrations established: Integrations across the platform helped connect different systems and processes, reducing the dependency on multiple disconnected tools and enabling information to flow across business operations.
• 50 shared datasets created: Shared datasets helped bring data from different processes and companies together, supporting consolidated reporting and giving leadership a more unified view of business operations.
• 240 active workflows supporting operations: The group established active workflows across its businesses to structure process execution, manage requests and approvals, and bring greater consistency to day-to-day operations.