
Overview
Professional services firms run on expertise, which is exactly why the operational side often gets neglected. Client onboarding happens differently depending on who’s running it. Engagement tracking lives in someone’s inbox. Billing gets reconciled at month-end through a process only one person fully understands.
Workflow automation for consulting firms and business process management for law firms exists to solve exactly this: turning tribal knowledge into a system the whole firm can rely on, without slowing down the client-facing work that actually generates revenue.


