Industry: Education
Solving A Prominent University's Billion-Dollar Donation Challenge
Client Overview
Founded in the early 20th century, this leading institution offers a diverse range of educational programs in a vibrant urban setting, providing undergraduate, graduate, doctoral, distance, and continuing education to students globally. The University takes pride in its thriving alumni community, noted for their outstanding success and unyielding dedication to giving back.
Overseeing a Billion-Dollar Donation Influx
In 2019, the University found itself facing a tremendous challenge – managing over $1.1 billion in donations from 1.5 million donors. The pre-existing manual donation system, which depended heavily on spreadsheets, email correspondences, and physical paperwork, resulted in significant delays, bottlenecks, and data inaccuracies.
Digital Revitalization with XAAS Genie: Revolutionizing Alumni Fundraising and Management
With XAAS Genie's innovative fundraising workflow, the University embarked on a full-scale digital transformation of its donation process. This transformation meant bidding farewell to tedious paper-based forms and the issues of manual data entry. Below, we highlight the solutions that facilitated an easy tracking, recording, and managing of intricate details:
XAAS Genie Alumni Connect Solution
- Seamless self-service: This allowed alumni to update their contact details effortlessly, ensuring a precise directory
- Effortless Data Sync: Ensured that the CRM records remained up-to-date through smooth data synchronization
- Data Accuracy: The system offered real-time data validation, reducing errors and incomplete submissions, thus ensuring accuracy
XAAS Genie Alumni Support Solution
- Simplifying Fundraising: The task of fundraising became substantially easier with secure and user-friendly online donation forms
- Encouraging Ongoing Support: This feature fostered continuous alumni support through options for recurring donations
- Data-Driven Insights: The University team could now glean valuable insights into donation trends and measure campaign success via real-time analytics
- Automated Acknowledgments: Strengthened alumni relations through automated donor acknowledgment emails
A Seamless Transition from Manual Complications to Digital Efficacy
Thanks to XAAS Genie’s potent and customizable digital solutions, the University’s fundraising team overcame previous hurdles:
- Data Entry: The labor-intensive data entry process became a relic of the past
- Data Validation: Real-time validation of necessary fields mitigated errors, facilitating comprehensive and accurate alumni information collection
- Security Compliance: Implementation of top-tier encryption, in line with GDPR and CCPA regulations, ensured the safety of alumni's personal data
- Cost Optimization: The integration achieved cost optimization by consolidating software within its tech ecosystem
- Efficiency: The system reduced bottlenecks through automated reminders and document routing, elevating efficiency and donor satisfaction
This success story from a leading University illustrates the potential for institutions to boost their alumni engagement and fundraising efforts through XAAS Genie's transformative digital solutions. By welcoming innovation, Universities not only streamline their operations but also foster more robust connections with their alumni, paving a path toward sustained growth and higher education excellence.
