Your customer needs a delivery commitment. Your team is still chasing a status update.

Every status enquiry became an internal coordination exercise.

Radiant’s operations relied on paperwork, eight Excel sheets and disconnected practices. Information existed, but bringing it together took people away from managing production and customer commitments.

With approximately 10,000 drawings and profiles arriving daily—and a single delivery challan potentially dispatched across several lots—order visibility demanded more than a simple status field.

The factory’s complexity was becoming the customer’s uncertainty.

• Sales and customer service had to chase answers. Customers depended on calls for updates, drawing teams into repeated internal follow-ups.
• Delivery uncertainty carried a downstream cost. For real estate customers managing large commercial projects, a delayed shipment could leave installation crews idle on site.
• Rejection patterns remained difficult to act on. Data spread across eight spreadsheets made it harder to identify which colours or profiles were driving repeated quality issues.
• Standard software struggled with operational variation. Off-the-shelf workflows could not adequately accommodate Radiant’s mix of profiles, specifications and split dispatches.

Radiant needed customer visibility grounded in operational reality, with a system that accommodated how the factory worked.
 

One challan connected the order, the operation and the customer.

Radiant selected Zoho Creator, with XAAS Genie as its implementation partner. We used Radiant’s eight existing Excel sheets as the starting point, structuring the data around a common reference: the delivery challan. That identifier connected material intake, production, documentation and dispatch.

Delivered in phases over 10–12 weeks, the solution brought 15+ apps across five operational units into a connected system.

Give customers an answer they can access themselves.

• Customer visibility portal Customers log in, enter their delivery challan number and see the material’s current stage. Routine status enquiries become a self-service interaction.
• Challan-led order management Each order retains a common reference from intake through dispatch, linking its drawings and technical specifications—even when material moves in multiple lots.

Make the customer-facing status reflect the shop floor.

• Pre-production and production tracking Material is verified and documented at intake. Production follows control plans, supported by daily and consolidated reports, giving teams a structured basis for communicating progress.
• Automated alerts Notifications flag challan status changes, pending purchase orders and approaching expiry dates, helping teams identify exceptions earlier.

Close the documentation and accountability gaps.

• Metal Test CertificatesCertificates are generated using invoice and challan numbers and emailed directly to customers, simplifying documentation handover.
• Traceability and audit trail The system records who handled each part, when and at which stage, supporting root-cause analysis and audit readiness.

Fewer status calls. More time to manage delivery.

Customers can check progress directly, reducing routine follow-up calls and helping teams respond faster when an order needs attention. Across five management roles, each manager saves approximately three hours a day—time available for operational decisions, exception handling and customer commitments.

Earlier visibility helps customers plan.

Customers can see potential delays or rejections sooner, giving them more opportunity to adjust site schedules and crew deployment. For sales and customer service leaders, the conversation moves from chasing an update to helping the customer decide what to do next.

Better operational insight supports better commercial decisions.

Radiant can identify which SKUs face the most rejections, investigate recurring causes and make informed decisions about corrective action or repricing. Connected records also make the business easier to audit and better equipped to handle growth without losing visibility across orders.

Customers “can see it directly.”
— Rachith Goel, Director, Radiant Anodisers

Radiant changed what customers could see—and how much management effort it took to give them an answer.

How much leadership time does “Where’s my order?” consume in your business?

Give customers clearer visibility. Give sales and service teams fewer updates to chase.

Discuss Your Customer Order Visibility.