Terms and Conditions

Please read these Terms and Conditions ("Agreement") carefully before accessing, using, or purchasing any software, services, or extensions offered by XAAS GENIE. This Agreement sets forth the legally binding terms and conditions that govern the licensing, use, and sale of all products and services provided by XAAS GENIE to you, the customer.

1. Acceptance of Terms

By accessing our website, purchasing our products, or utilizing our services, you acknowledge and agree to be bound by the terms of this Agreement. If you do not agree to any of the provisions outlined herein, you are advised not to use our website or engage in any transactions with XAAS GENIE.

2. Software License

Ownership: All software, applications, extensions, or custom solutions provided by XAAS GENIE are licensed—not sold. XAAS GENIE retains full ownership and all intellectual property rights in and to such software.

License Grant: XAAS GENIE grants you a limited, non-exclusive, non-transferable, and revocable license to use the licensed software or partner products for internal business or personal use, strictly in accordance with the applicable documentation or specific licensing terms.

Usage Restrictions: You shall not copy, reproduce, modify, reverse engineer, decompile, distribute, sublicense, or otherwise exploit the software or any portion thereof without the prior written consent of XAAS GENIE.

3. Ordering and Payment

Order Confirmation: All product or service orders are subject to acceptance by XAAS GENIE. We reserve the right to refuse or cancel any order at our sole discretion.

Pricing: Pricing for products and services is as communicated via official quotations, proposals, or partner platforms at the time of purchase. XAAS GENIE reserves the right to revise pricing at any time without prior notice.

Payment Terms: Full payment must be made in advance unless otherwise agreed in writing. Payments shall be processed via approved methods detailed on our website or as directed by our sales representatives.

4. Delivery and Technical Support

Delivery: Upon successful receipt of payment, XAAS GENIE will provide access credentials, activation keys, or relevant deliverables via email or our support channels.

Support Services: Technical support is provided for functionality issues or bugs within the defined scope of the product. Support is delivered remotely through virtual sessions. Requests falling outside the standard support scope, including customizations or extended implementation, may incur additional charges.

Support Contact Information:
📞 +91-94296 91476
✉️ connect@xaasgenie.com

5. Refund Policy

XAAS GENIE is committed to ensuring client satisfaction through transparency and professional support. Refunds shall be governed by the following terms:

Refund Eligibility
Refunds may be considered only within five (5) calendar days of purchase, provided the issue is attributable to XAAS GENIE’s product or service delivery. Refunds will not be granted under the following conditions:

  • A change in customer requirements or decision after purchase.
  • Issues arising from third-party tools or customer-side customizations.
  • Subscription-related disputes with third-party platforms (e.g., Zoho, Odoo, Creatio), which must be addressed directly with the respective provider.

Pre-Purchase Evaluation
To aid in your decision-making, we provide:

  • Detailed specifications and product demonstrations upon request.
  • A 5-day limited free trial for select extensions or applications.

Issue Resolution Procedure
XAAS GENIE offers dedicated support for all licensed products. If an issue arises:

  • Customers are encouraged to promptly contact our support team.
  • Should the issue be verifiably due to our deliverables, and within refund eligibility, a refund will be processed within the stipulated time frame.

Collaboration Requirements
For effective resolution of technical issues, the customer may be requested to provide access to:

  • Hosting environments, repositories, or platforms on which our product is deployed.
  • All shared credentials or data shall be handled with strict confidentiality.

Third-Party Subscriptions Disclaimer
XAAS GENIE does not control or manage subscriptions or billing matters related to Zoho, Odoo or other third-party services. All such matters must be addressed directly with the respective platform provider.

Commitment to Customer Support
Where refunds are not applicable, our support team remains fully committed to:

  • Providing resolution to technical issues.
  • Assisting with deployment and integration.
  • Offering guidance on product customization and best practices.

6. Limitation of Liability

To the maximum extent permitted under applicable law, XAAS GENIE shall not be liable for any indirect, incidental, special, punitive, or consequential damages—including but not limited to loss of profits, data, or business opportunities—arising from the use or inability to use our software or services, even if we have been advised of the possibility of such damages.

7. Governing Law and Jurisdiction

This Agreement shall be governed by, and construed in accordance with, the laws of the Republic of India. Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts located in Gautam Buddha Nagar, Uttar Pradesh.

8. Modifications to the Agreement

XAAS GENIE reserves the right to update, amend, or revise these Terms and Conditions at any time, without prior notice. All such changes will become effective immediately upon publication on our official website. Continued use of our services constitutes your acceptance of the modified terms.

9. Entire Agreement

This Agreement constitutes the complete understanding between you and XAAS GENIE concerning your use and purchase of our products or services. It supersedes all prior agreements, representations, or communications—whether oral or written.

By accessing our website, purchasing our products, or using our services, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions. For any further clarification or assistance, you may contact our support team at the details provided.