The impact of digital transformation has brought about seismic shifts in various sectors and higher education is no exception. A report from Gartner suggests that 89% of higher education CIOs acknowledge the digital transformation's disruptive power on the industry
[1]. This disruption is particularly evident in learning and course management, where online and hybrid models are becoming increasingly prevalent.
The Digital Divide
One of the most pressing challenges is the "Digital Divide," the gap between students with reliable internet and hardware access and those without. Recent data suggests that around 15% of U.S. households with school-age children do not have high-speed internet
[2]. This divide represents a significant barrier to effective online learning and course management. Addressing it requires concerted efforts at both the policy level and in individual institutions.
Maintaining Quality and Integrity
As Universities rapidly transition to online models, maintaining the quality and integrity of courses is a significant challenge. Online environments provide opportunities for academic dishonesty, with 68% of educators noting a rise in cheating since the switch to remote learning
[3]. Simultaneously, ensuring course quality without in-person interaction has left many educators scrambling for solutions.
Faculty Support and Student Engagement
Faculty training and support for new technologies and pedagogical methods has emerged as a critical concern. Only 50% of faculty feel prepared to facilitate online learning, with many expressing the need for further training and resources
[4]. Student engagement is another pressing issue, with reports indicating reduced participation and increased dropout rates
[5].
Mental Health and Well-being
Furthermore, the impact on student mental health cannot be understated. A recent survey revealed a substantial increase in anxiety, depression, and stress among students since the start of the pandemic
[6]. Universities are grappling with providing remote mental health services and ensuring students can access these services.
Role of Technology: Automation, Low-Code, and No-Code Solutions
While these challenges are significant, technology offers promising solutions. Many Universities are turning to workflow automation and process excellence strategies facilitated by low-code and no-code application development platforms.
Automation can help manage repetitive administrative tasks, thus freeing up time for educators to focus on pedagogical innovation and student interaction. For instance, an Australian University automated its entire admissions process, reducing processing time by 50%
[7].
Low-code and no-code platforms, such as OutSystems or Appian, are enabling educators and administrators with little to no programming knowledge to develop customized applications for their specific needs. This includes creating interactive online learning environments and efficient course management systems.
One example of such successful implementation is Southern New Hampshire University (SNHU), which used a low-code platform to streamline student application and enrollment processes. SNHU successfully reduced paperwork, improved data accuracy, and enhanced overall student experience
[8].
These technological advancements also help with issues such as academic integrity. Tools such as Turnitin and Proctorio are used for plagiarism checks and proctoring online exams, which uphold academic standards
[9].
The Implications
If Universities fail to address these challenges and adapt to the digital disruption, they risk becoming obsolete. Declining enrollment, financial instability, and a loss of reputation may all follow. As COVID-19 has shown, institutions need to be prepared for sudden and significant changes in the way education is delivered.
Concluding Remarks
The challenges posed by digital transformation in learning and course management are considerable, but they also represent an opportunity. By leveraging workflow automation and low-code/no-code platforms, Universities can adapt to these changes and continue to provide a high-quality, inclusive education for all students.
This era of digital transformation is not just a phase but a new norm. It's an opportunity for Universities to redefine their traditional operating models, deliver education more efficiently, and create an environment that nurtures future-ready students.
References:
[1] Gartner, Inc. "Gartner CIO Agenda 2020: Higher Education Industry Insights,"
[2] Pew Research Center, "
Digital divide persists even as lower-income Americans make gains in tech adoption,"
[3] Wiley, "Understanding and Responding to the Increased Incidence of Academic Dishonesty in the Age of COVID,"
[4] Inside Higher Ed, "Faculty Confidence in Online Learning Grows, But Concerns Remain,"
[5] Englebright, E., & Gabriel, K., "Student Engagement During COVID,"
[6] Active Minds, "
The Impact of Covid-19 on College Student Mental Health,"
[7] University of Wollongong, "Automation in University Admissions,"
[8] OutSystems, "Southern New Hampshire University Transforms Student Experience,"
[9] EduTech, "Digital Tools to Maintain Academic Integrity,"
